F.A.Q.

The beauty of the handmade

Please note that all our products are crafted made, and that's the beauty of our products. Please allow slight variances in the product’s appearance.

Can I place an order by phone?

We will be pleased to place your order by phone. Please call us at 770.369-4231. 

Can you customized an order, do party favors or corporate gifts?

Yes, Custom Orders are welcome. If you would like to customize your order or create your own food kits, please feel free to contact us at info@altacucinaitalia.com so we can discuss the details.!! We would be happy to help you.

Interested in selling our products at your store?

If you have a business and are interesting in selling our products, please fill online our Wholesale Application.

Interested in using our products in your restaurant?

Please contact us at info@altacucinaitalia.com so we can provide our food service information.

 

Shipping Policy

How long will take to ship my order?

We ship orders within five business days from purchase, unless it’s a custom or a large order. We will send you an email when your order has been shipped with the tracking information.

What carrier do you ship with?

We ship via USPS or UPS. 

I need a rush order; what should I do?

If you need a rush or a customized order, please contact us at info@altacucinaitalia.com so we can discuss fair additional fees for the special order and possible shipping date.
If you would like to include insurance on your purchase items or if you are from a different country please contact us in order to arrange it.
Please note that if you are buying from outside the United States international buyers are responsible for any and all duties and customs charges that may be incurred.

 

Return / Refund Policy

Unfortunately, due to food item's safety protocols, we can not accept returns and all our sales are final; however, if you are not 100% satisfied with them, please let us know in order to work with you a solution. We will work hard for your complete satisfaction. 

 

My package is lost or have been stolen:

Once the carrier indicates that an order has been delivered to their destination, we won't be responsible for any lost or stolen package.

Please be sure your shipping address is correct as we are not responsible for orders shipped to wrong locations.

I received a broken item:

If a product arrived broken, is important that you take pictures of the packaging and broken product(s) so a claim can be filled and started on your behalf. We will be happy to resend you the broken product(s), if you contact us within 7 days of delivery, at info@altacucinaitalia.com, with a short description of how the products arrived and the following pictures attached: 2 of the damaged box (one from top and another from the side damaged), a picture of the opened box showing the packaging and one of each damaged item.

USPS requires a proof of damage, and asks that you keep the original packaging and the damaged item until the claim is settled, in case they need you to take them to your nearest Post Office for inspection.