F.A.Q.

The beauty of the handmade

Please note that all our products are crafted made, and that's the beauty of our products. Please allow slight variances in the product’s appearance.

Can I place an order by phone?

We will be pleased to place your order by phone. Please call us at 770.369-4231. 

Can you customized an order, do party favors or corporate gifts?

Yes, Custom Orders are welcome. If you would like to customize your order or create your own food kits, please feel free to contact us at info@altacucinaitalia.com so we can discuss the details.!! We would be happy to help you.

Interested in selling our products at your store?

If you have a business and are interesting in selling our products, please fill online our Wholesale Application.

Interested in using our products in your restaurant?

Please contact us at info@altacucinaitalia.com so we can provide our food service information.

 

Shipping Policy

How long will take to ship my order?

We ship orders within five business days from purchase, unless it’s a custom or a large order. We will send you an email when your order has been shipped with the tracking information.

What carrier do you use?

We ship via USPS or UPS. 

I need a rush order; what should I do?

If you need a rush or a customized order, please contact us at info@altacucinaitalia.com so we can discuss fair additional fees for the special order and possible shipping date.
Please be sure your shipping address is correct as we are not responsible for orders shipped to wrong locations.
If you would like to include insurance on your purchase items or if you are from a different country please contact us in order to arrange it. We won`t be responsible for any broken or lost shipping.
Please note that if you are buying from outside the United States international buyers are responsible for any and all duties and customs charges that may be incurred.

Refund Policy

Due to the nature of our food products, all our sales are final and we do not have a return policy on our food products, however, if you are not 100% satisfied with them, please let us know in order to work with you a solution. We work hard for your complete satisfaction.